Our location software recognises Internet Protocol addresses (IP addresses) that are used by Internet Service Providers based in Australia and our approved locations. If your ISP has not registered your IP address as being situated in Australia or an approved location, we’ve assumed you’re outside this region.

We recommend contacting your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect). If you or another member of your household is using a Virtual Private Network (VPN) this may also be causing issues with you accessing our website.

You cannot buy entries into our games whilst you’re abroad, however if you’re travelling for a short period of time you can choose to purchase an advance or multi-week entry, or create a subscription which will automatically purchase entries for you for a specific period of time or at a chosen jackpot level before you leave Australia or another approved location.

You will be able to access your account once you’re back. Don’t forget we will also email you if you ever have a win with your prizes paid back into your membership account.